Bass Removals

Well Kevin!

Lets get one thing straight. Our company comes out to your home and conducts a pre move survey. We then email you the quotation along with our terms and conditions and an acceptance form. You accept the quotation and return all the forms signed agreeing to the terms of the contract.
You then give us date one. Which we book into our diary. We hold this date for you as a confirmed booking and you change the date. We then get another date. We then book this in as a confirmed booking and as a result, turn work away to hold your date. You then ring us and want to move your date again. So because you cancelled your move again so close to your move date, we have 4 men and two vehicles spare with no chance of filling the slot even though we have turned work away. SO YES WE CHARGED YOU as per the terms you signed and agreed to.
Now the boxes. These were charged at £1.80 per box and £25 delivery as they now become not free! Sorry to disappoint you.
Time of a business is not free and nor are materials.
The BAR! The British associaiton of removals is one of perhaps 4 reputable organisations for removal companies in the UK. It is the oldest association of them all. But it doesn't mean if you are not a member your services are substandard. Some BAR members are appauling let me tell you. We have actually also been approached by the BAR to become a member. We are currently a member of the Uk moving group U-Move which is a group quailty removal companies within the UK. We are inspected and assessed for our professionalism and we also pride oursleves on our excellence. Being as we never actually carried out your removal, you are not in a position to comment on our services. We carry out hundreds of moves every year above and beyond the standard of many movers in the Derby area. We operate a fleet of vehicles second to nobody in the area also.
So the fact here is that you have suddenly become an expert that is everything BAR and removal related because you have been charged for costing us work by cancelling your move date more than once.
I think the facts here speak for them selves. Removal companies in general do not require customers like yourselve. It is all to easy to become a keyboard warrior with no actual backbone and people like you are a prime example. ..read more

Well Caroline.

Your removal was completed and no damage at all incurred over your move day.
The problem here is that the team of men who moved you could not refit your wardrobe sliding doors as the wardrobe carcasses were not level. This was do to them being in poor state before we dismantled them (as pointed out by the team before hand to you) and because at your new home the floors were not level. They need to be totally level to get the doors on and to make them slide correctly. We have photos to prove this.
In our terms and conditions it clearly states that flat packed furniture of any kind isn't insured by our company. This is also made perfectly clear on the acceptance form that you have very clearly signed and dated. Although we may charge to take items to pieces and reassemble them, it is at your own risk. This is because the chipboard and make up of this type of furniture just isn't up to being moved around. It is not designed for this.
On this occasion we did send back some of our guys who still could not get the doors back on because your husband had fixed the wardrobes to the wall and they were our of square.
Everything was ok upon the team leaving your home as your husband watched the guys constantly. If you have damaged anything after we had left the property, that's your problem.
Regardless of the men having been removal men for over 30 years they are not miracle workers. Your entire attitude to our staff upon returning to your home and me over the phone was disgraceful and to be quite honest we have done as much for you as we are prepared to.

We as a company complete hundreds of moves every year to the very highest of standards and have very little problems at all. This particular forum seems to be where most clients seem to post if they do not get everything done as they demand. Even some people on here that are allowed to leave feedback that we haven't even moved! You will never please every client although we do try very hard to do so.
It doesn't though take away that we have hundreds of very lovely clients who come back to us time and time again recommending our company to others who need to move.
It does seem that people today are very quick to jump on the keyboard warrior bandwagon to slate a company or persons. The fact though of the matter is that the reality is often very different to what actually happened!
Our offices are always open from 0730 to 1630 for any client who needs to speak with us. ..read more

So again we are responding to Clare Storer of Duffield. On the day our team loaded her home by 10.30. So not slow. They then sat for over 6 hours before getting keys. After 1600 Jane contacted Claire to advise that if we didn’t have access in the next 30 mins or so a decision would need to be made about bringing her items into storage as our teams cannot work until
Late pm. It’s not safe and we have a duty of care to our staff. She then proceeded to cry down the phone as if the situation was of our making. Jane then spoke to the site manager who got the keys for her and we got access. To help speed things up, we sent 3 more men to assist getting her in quickly. Claire paid £595 plus vat. £714 in total. Upon unloading she was abusive and was rude to all the staff members unloading. Which is not on. We dismantled and rebuild beds free of charge but normally given such late access we wouldn’t have time to do. But as we send extra guys we did this for her. She do though expect the team to dismantle wardrobes and rebuild at the new home even though she had not paid for this and the time was not on our side. So this couldn’t be done. The problem then comes with Claire paying the waiting time. She is a driving instructor and I don’t think she would work for free and our services certainly are not either. We issue terms and conditions complete with acceptance of quote forms highlighting all charges. This was signed and returned by Claire. So she was well aware of this. Jane even spoke to her and she was in agreement.
When our team returned back to our depot late that evening I rang her because as I wanted to speak to her about the conduct to our staff members. No answer after three times so I left a message asking her to call us regarding this and the bill which is now outstanding.
The constant use of single mother moved to a £400k home doesn’t wash and is just an excuse and there is clearly mental issues affront. We don’t harass or intimidate anyone and all clients get the same good service. That’s why we are in business 30 years down the line. These review sites do seem to attract keyboard warriors that really have nothing better to do. I bet Claire doesn’t leave a bad review regarding her solicitor as this is where the problem lies. They should pick up the cost of any extra moving fees due to delays if they cannot transfer funds in 8 hours ..read more

Thank you Fiona.

Enjoy your new home from us all at Bass removals.

You are most welcome Rita.